Terms and conditions

The website is published by VAT EPR EXPERT FRANCE.

1. Definitions

Company, we, us or our means VAT EPR EXPERT FRANCE, SIREN 920 400 462.

Website means the public website available at veefconsulting.com and its pages.

Platform means the Complypal dashboard or client portal, where available.

User means any person accessing the Website.

Client means a business that has accepted a quote, signed an agreement, created a client account, issued a mandate or otherwise engaged us for services.

Services means VAT, fiscal representation, customs, OSS, EPR and REP, authorised representation, filing, audit support, compliance support and related services provided by the Company.

2. B2B audience

The Website and Services are intended for business users, professional sellers, companies, marketplaces, accountants, agencies, logistics providers and other professional clients.

They are not intended for consumers.

3. Website information

The information on the Website is provided for general information only.

VAT, customs, EPR, marketplace, fiscal representation and authority practices may change. Website content may not reflect all exceptions, thresholds, administrative positions or specific facts relevant to a particular business.

No content on the Website should be treated as legal, tax, accounting or customs advice unless confirmed in writing within a signed client engagement.

4. No automatic acceptance

Submitting a form, requesting a quote, booking a call, uploading documents or creating an account does not automatically create a client relationship and does not require us to accept a case.

We may refuse a case, request additional information, apply risk review, require prepayment or decline to act as representative where the risk, information quality, business model, country, product category or authority exposure is not acceptable to us.

5. Service scope

The scope of each service is defined by the applicable quote, order form, engagement letter, service agreement, mandate, power of attorney, platform order or written confirmation.

If there is a conflict between these Terms and a signed agreement, the signed agreement prevails for the relevant service.

Services may include, depending on the agreed scope:

• French VAT registration.
• Fiscal representation.
• VAT return preparation and filing.
• OSS support.
• EORI registration.
• ERTVA and EMEBI reporting.
• VAT audit support.
• EPR and REP registration.
• Authorised EPR representation.
• UIN / IDU registration support.
• EPR declarations and reporting.
• Prevention and eco-design plan support.
• EPR audit and documentation support.
• Client dashboard access.

6. Client obligations

The Client must:

• Provide accurate, complete and timely information.
• Check documents, drafts, calculations and filings when requested.
• Provide data in the requested format.
• Notify us of any change affecting the service, including sales channels, stock location, product categories, business model, import flow, company details, ownership or marketplace requirements.
• Pay service fees, authority fees, eco-contributions, VAT amounts, customs amounts or other required sums on time.
• Keep platform access credentials secure.
• Ensure that users added to the Platform are authorised.
• Comply with applicable tax, customs, EPR, marketplace and data protection obligations.

We are not responsible for delays, penalties, failed registrations, incorrect filings or authority issues caused by missing, late, incomplete, false or inconsistent client information.

7. Deadlines

We use reasonable efforts to meet filing, registration and response deadlines within the agreed scope.

Our ability to meet deadlines depends on timely client cooperation, availability of authority portals, marketplace systems, third-party providers, payment confirmations, eco-organism processes, postal delivery, activation codes and public authority response times.

We do not guarantee that an authority, eco-organism, marketplace, customs broker or third party will process a registration, filing, number, refund, validation or response within a specific timeframe.

8. Representation services

Where we act as fiscal representative, authorised EPR representative, agent, filer or mandatary, the Client must sign the required mandate, provide all documents requested and comply with our onboarding and risk requirements.

We may suspend or terminate representation if:

• The Client does not provide required documents.
• The Client does not pay amounts due.
• The Client provides false or misleading information.
• The Client's activity creates unacceptable tax, customs, EPR, financial, sanctions, fraud or reputational risk.
• Continuing the representation would expose us to disproportionate liability or breach our legal obligations.

Additional terms may apply to representation services.

9. Prices and quotes

Prices shown on the Website are indicative unless expressly stated otherwise.

A quote is valid for the period stated on the quote. If no validity period is stated, it is valid for 30 days.

Unless stated otherwise, prices are quoted excluding VAT and excluding authority fees, eco-contributions, VAT payments, customs duties, penalties, interest, translation fees, courier fees, certification fees, marketplace fees and third-party fees.

We may change our prices at any time, but price changes do not affect services already accepted unless the agreement allows it.

10. Payments

Invoices are payable according to the payment terms stated on the invoice, quote or agreement.

Default payment term: 30 days from invoice date.

For B2B clients, late payment may automatically trigger late payment interest and the statutory fixed recovery indemnity of 40 EUR, without prejudice to any additional recovery costs allowed by law.

Late payment interest rate: three times the French legal interest rate.

We may suspend services, platform access, filings, support or representation where invoices, tax amounts, eco-contributions or required client funds are unpaid.

11. Client funds, VAT payments and eco-contributions

Amounts collected or requested for VAT payments, eco-contributions, customs amounts, authority payments or other sums payable to third parties are separate from our service fees where applicable.

Such amounts do not become service revenue merely because they transit through our payment process or client account workflow.

The Client remains responsible for funding required VAT payments, eco-contributions, duties, penalties, interest and authority amounts on time.

We may refuse to file, pay, validate or submit declarations where the Client has not provided the required funds or payment evidence.

12. Platform access

Where Platform access is provided, the Client is responsible for:

• Keeping credentials confidential.
• Managing user access.
• Removing users who no longer need access.
• Uploading accurate files.
• Reviewing statuses and notifications.
• Not using the Platform unlawfully or abusively.

We may suspend Platform access for maintenance, security, abuse prevention, non-payment or legal reasons.

We may modify, improve, replace or discontinue Platform features over time, provided this does not materially remove paid core services already agreed without an appropriate alternative.

13. Acceptable use

Users must not:

• Attempt unauthorised access to the Website, Platform, servers, accounts or data.
• Upload malware, malicious files or illegal content.
• Interfere with Website or Platform security.
• Scrape, copy or extract content at scale without permission.
• Misrepresent identity, authority or company affiliation.
• Use the Website or Platform to breach tax, customs, EPR, sanctions, anti-fraud or data protection rules.

14. Intellectual property

The Website, Platform, text, structure, designs, logos, software, workflows, templates, forms, checklists, databases, documentation and other materials are owned by or licensed to the Company.

No rights are transferred to Users or Clients except the limited right to access and use the Website or Platform for their intended purpose.

Clients may use documents, filings and deliverables prepared for them for their internal compliance purposes, subject to full payment and any agreed restrictions.

15. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only for the purpose of the relevant service or relationship.

Confidentiality does not apply to information that is public, already known lawfully, independently developed, received from a lawful third party or required to be disclosed by law, authority request, court order or professional obligation.

16. Personal data

Personal data is processed according to the Privacy Policy and, where applicable, the relevant data processing agreement or service agreement.

Clients must ensure that any personal data they provide to us is lawfully shared and necessary for the service.

17. Third-party services

Our services may depend on third-party systems, including tax authority portals, customs systems, eco-organism portals, ADEME-related systems, marketplace portals, payment providers, hosting providers, email providers, document tools and analytics tools.

We are not responsible for third-party downtime, errors, delays, rejections, account restrictions, policy changes or system changes outside our control.

18. Liability

We are responsible for performing the agreed services with reasonable professional care.

We are not liable for:

• Client errors, omissions, late responses or incomplete data.
• Authority, eco-organism, marketplace or third-party delays.
• Changes in law, administrative practice, platform rules or authority interpretation.
• Indirect loss, loss of profit, loss of opportunity, business interruption, reputational damage or loss of data, to the extent permitted by law.
• Penalties or interest caused by the Client's failure to provide accurate information, documents, approval or funds on time.

Except in cases where liability cannot legally be limited, our total liability for a service is limited to the fees paid by the Client for the relevant service during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability for wilful misconduct, gross negligence, fraud or any liability that cannot be excluded under applicable law.

19. Force majeure

We are not liable for delay or failure caused by an event beyond our reasonable control, including authority portal outages, internet failures, cyber incidents, strikes, postal disruption, power failure, war, epidemic, natural disaster, legal changes, third-party provider failure or government action.

20. Suspension and termination

We may suspend or terminate access to the Website, Platform or Services where:

• The User or Client breaches these Terms or an agreement.
• Payment is overdue.
• Required documents, funds or approvals are missing.
• There is suspected fraud, sanctions risk, illegal activity or security risk.
• Continuing the service would create unacceptable legal, tax, EPR, financial or reputational risk.

Termination does not affect amounts already due or obligations intended to survive termination, including confidentiality, payment, liability, intellectual property and data protection clauses.

21. Changes to these Terms

We may update these Terms from time to time.

The latest version will be available on this page. Where changes materially affect an active paid service, the applicable signed agreement or order terms will determine whether and how the change applies.

22. Governing law and jurisdiction

These Terms are governed by French law.

For disputes between professionals, the competent court will be the Tribunal de commerce de Bordeaux, unless mandatory law provides otherwise.

Before starting legal proceedings, the parties will try to resolve the dispute in good faith.

23. Contact

For questions about these Terms:

Company:

VAT EPR EXPERT FRANCE

Address:

223 Avenue Émile Counord, 33300 Bordeaux

Email:

contact@veefconsulting.com